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We recognize that, even though your company’s
facilities aren’t consolidated in one place, you
may want to process your office furniture purchases
through a central purchasing department at your
headquarters. We understand, too, that you may want
one central point of contact that will be responsible
for ordering and managing your office furniture
in a consistent manner—at all your facilities.
Providing such service was one of the main reasons
that we created the Herman Miller Certified Dealer
Network.
Our Certified Dealer Network is a team of certified,
web-connected Herman Miller dealers committed to
providing consistency, quality, and efficiency in
a full spectrum of furniture-related services at
any and all your locations. |
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| We
Work Together |
Our Certified Dealer Network can give you
the service you want and the support you need because
each member dealer is committed to the belief that
the customer is best served when all parties assume
the same level of ownership and responsibility to
maintain our customer relationships. These principles
are formally articulated in our Certified Dealer
Network “Declaration of Interdependence” that each
member agrees to and signs.
You can be assured all our certified dealers will
perform to your expectations, because our Certification
Program assures they meet and maintain our high
standards.
Participation in the Certified Dealer Network begins
with an assessment of the dealer’s service capabilities.
We help that dealer build competency in a full range
of furniture-related services and then put in place
the operational programs and technological tools
that connect members and ensure consistent processes. |
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| We Expect Continuous Improvement |
The dealership and all its employees are evaluated annually on the performance
criteria. The dealer must show continuous improvement in all areas to maintain
certification status. |
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Share Capabilities |
Some of the Certified
Dealer Network’s capabilities reside in common and
shared technological tools. Our ServiceNet® program,
for example, utilizes a web-based tool for coordinating
the activity and ensuring consistency of service
work across markets. The result for the customer
is one source, one contract, one point of contact,
and one invoice so your transactions with us are
seamless.
Another example is our web-based Asset and Inventory
Management (AIM) Program. This tool lets our Certified
Dealer Network manage customers’ assets locally
or at multiple locations throughout the network. |
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Rely on Customer Feedback |
All certified dealers are required
to use our Customer Satisfaction Survey with the customer
at the completion of all projects. They also complete
a member-to-member survey to rate the performance
of all participants in the project. If follow-up is
needed, our dealers respond immediately. |
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More Information |
Herman Miller’s Certified Dealer
Network members work together—contributing knowledge,
creativity, and design experience—to make places for
our customers to achieve and sustain their business
goals. |
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Creativity. Experience.
Solutions.
Herman Miller’s Certified Dealer Network. |
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